Returns and Shipping

DELIVERIES

Deliveries are carried out by DHL, Monday to Friday, depending on the option chosen by the client at the time of validating their order.

Delivery prices applicable to the Order are those indicated on the Website at the time of the Order.

The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company).

The client must provide accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to MMP which will reimburse the Client within five (5) days of the products’ receipt by MMP.

Orders are shipped within 12 business days at most for a Delivery in Italy and 20 business days for an International Delivery, from the first business date after the confirmation of the Order.

Unfortunately, MMP can only deliver to the following countries for legal reasons: Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Slovenia, United Kingdom, Iceland, Liechtenstein, Norway.

RETURNS

Any non-professional customer could use its withdrawal right during a period of fourteen (14) days from the Delivery.

In such cases, the client must fill in the return form available at the end of the T&C’s to MMP at info@materiamedicaprocessing.eu. The return request will be confirmed by MMP to the client by email. The client must follow the procedure mentioned into the email confirmation.

Return conditions in case of the use of the withdrawal right
The products must be returned to MMP within 14 days from the use of the withdrawal right by the client. After 14 days, the sale is final. The products shall be returned new with its original packaging.

Return of the product(s) is the responsibility of the customer.

If the client does not adhere to these terms and conditions, including conditions of return or exchange, MMP cannot proceed to refund the products in question.

Refunds
A refund by MMP for the order returned is made within 14 days by the communication by the client of the withdrawal right, subject to the receipt of the Products and its excellent condition.

Repayment will be made through the same payment means used to complete the Order. If the payment is expired, the Client shall contact the customer service to update the payment. MMP cannot be liable if the repayment is made on an expired payment means.